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• W2030519429 abstract "Purpose – In order to emphasize the universality of operations management concepts, this paper develops an integrative view of the similarities and continuities between “services products” and operations; and “goods products” and factory operations. The purpose of this paper is to move toward a better understanding of the impact of this convergence.Design/methodology/approach – By reviewing the literature and trade press examples of evolution in both manufacturing and services businesses, it develop a model for understanding the observed phenomena.Findings – This paper finds that services operations are continually adopting the characteristics of traditional manufacturing as they seek to grow and gain increased profitability through economies of scale. At the same time, traditional manufacturing/factory operations continually seek to differentiate themselves by offering more services such as customization, flexibility, and just‐in‐time; without giving up their economies of scale. As goods and services pro..." @default.
• W2030519429 created "2016-06-24" @default.
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• W2030519429 date "2010-03-16" @default.
• W2030519429 modified "2023-09-24" @default.
• W2030519429 title "Blurring the boundary: convergence of factory and service processes" @default.
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• W2030519429 doi "https://doi.org/10.1108/17410381011024322" @default.
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