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- W2030812682 abstract "This paper discusses the legitimacy of legally enforced performance measurement of public services. Critics argue that performance measurement introduces “economic reason” and “instrumental rationality” and therewith undermines, among others, professional autonomy, self-esteem and motivation. If this critique is correct, it raises serious doubts about the legitimacy and the efficacy of governmental laws that enforce performance measurement on public services. The motivation crowding theory is introduced to answer the question whether and under what conditions we might expect positive or rather negative effects of performance measurement on the autonomy, self-esteem and motivation of public service professionals. I apply the theory to explain why two authors in this issue, Enequist and Hartkamp, valuate performance measurement so differently. The paper concludes that performance measurement does not inevitably and invariably have detrimental effects and that more empirical studies are needed to further unravel under what conditions performance measurement has desirable or rather inexpedient effects on public services, more in particular on the motivation of public service professionals." @default.
- W2030812682 created "2016-06-24" @default.
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- W2030812682 date "2010-12-01" @default.
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- W2030812682 title "Legally Enforced Performance Measurement of Public Services Crowding-Out or Crowding-in of Motivation?" @default.
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- W2030812682 doi "https://doi.org/10.1080/17521467.2010.11424715" @default.
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