Matches in SemOpenAlex for { <https://semopenalex.org/work/W2031850533> ?p ?o ?g. }
Showing items 1 to 98 of
98
with 100 items per page.
- W2031850533 endingPage "124" @default.
- W2031850533 startingPage "121" @default.
- W2031850533 abstract "Health practitioners often regard complaints concerning the quality of patient care in a negative light. However, complaints by patients and their relatives are an important source of information when considering ways in which to improve care. In the present study, we evaluated the complaints of patients and their relatives with regard to our hospital, such that we could take adequate remedial measures. Records of all patient complaints made between June 2008 and June 2012 were retrieved from the archives of the Quality Improvement Unit. The socio-demographic profiles of complainants, and their reasons for complaining, were analyzed using the SPSS statistical package. The results revealed that 453 complaints, relating to medical care, the attitude of staff, waiting times, and financial issues, were made against our hospital over 4 years. Of the complainants, 68.9% (n = 312) were male, and 31.1% (n = 141) were female. The majority (16.3% and 20.4%, respectively) of the complaints were due to medical care and staff attitude problems. The unit about which most patients complained was hospital administration (22.1%), and one hundred fifty-three (33.8%) complaints were about physicians. Complaint frequency was 0.22 per 1.000 visits. Complaints may be potentially useful quality assurance tools, and can identify system flaws. The primary causes of complaints were medical care, attitude of the staff, and waiting time, and many of these issues may be remedied." @default.
- W2031850533 created "2016-06-24" @default.
- W2031850533 creator A5008373808 @default.
- W2031850533 creator A5025924312 @default.
- W2031850533 creator A5040644160 @default.
- W2031850533 creator A5075781973 @default.
- W2031850533 creator A5078191253 @default.
- W2031850533 creator A5078953004 @default.
- W2031850533 creator A5087810427 @default.
- W2031850533 date "2014-02-01" @default.
- W2031850533 modified "2023-09-27" @default.
- W2031850533 title "Analysis of complaints lodged by patients attending a university hospital: A 4-year analysis" @default.
- W2031850533 cites W1492439834 @default.
- W2031850533 cites W1973789209 @default.
- W2031850533 cites W1994102448 @default.
- W2031850533 cites W2000926228 @default.
- W2031850533 cites W2018537652 @default.
- W2031850533 cites W2168558682 @default.
- W2031850533 doi "https://doi.org/10.1016/j.jflm.2013.12.008" @default.
- W2031850533 hasPubMedId "https://pubmed.ncbi.nlm.nih.gov/24485436" @default.
- W2031850533 hasPublicationYear "2014" @default.
- W2031850533 type Work @default.
- W2031850533 sameAs 2031850533 @default.
- W2031850533 citedByCount "19" @default.
- W2031850533 countsByYear W20318505332015 @default.
- W2031850533 countsByYear W20318505332016 @default.
- W2031850533 countsByYear W20318505332017 @default.
- W2031850533 countsByYear W20318505332018 @default.
- W2031850533 countsByYear W20318505332019 @default.
- W2031850533 countsByYear W20318505332020 @default.
- W2031850533 countsByYear W20318505332021 @default.
- W2031850533 countsByYear W20318505332022 @default.
- W2031850533 countsByYear W20318505332023 @default.
- W2031850533 crossrefType "journal-article" @default.
- W2031850533 hasAuthorship W2031850533A5008373808 @default.
- W2031850533 hasAuthorship W2031850533A5025924312 @default.
- W2031850533 hasAuthorship W2031850533A5040644160 @default.
- W2031850533 hasAuthorship W2031850533A5075781973 @default.
- W2031850533 hasAuthorship W2031850533A5078191253 @default.
- W2031850533 hasAuthorship W2031850533A5078953004 @default.
- W2031850533 hasAuthorship W2031850533A5087810427 @default.
- W2031850533 hasConcept C100207952 @default.
- W2031850533 hasConcept C106436119 @default.
- W2031850533 hasConcept C122637931 @default.
- W2031850533 hasConcept C126838900 @default.
- W2031850533 hasConcept C142724271 @default.
- W2031850533 hasConcept C145420912 @default.
- W2031850533 hasConcept C15744967 @default.
- W2031850533 hasConcept C160735492 @default.
- W2031850533 hasConcept C162324750 @default.
- W2031850533 hasConcept C17744445 @default.
- W2031850533 hasConcept C195910791 @default.
- W2031850533 hasConcept C199539241 @default.
- W2031850533 hasConcept C2778618615 @default.
- W2031850533 hasConcept C2780838233 @default.
- W2031850533 hasConcept C50522688 @default.
- W2031850533 hasConcept C512399662 @default.
- W2031850533 hasConcept C545542383 @default.
- W2031850533 hasConcept C71924100 @default.
- W2031850533 hasConceptScore W2031850533C100207952 @default.
- W2031850533 hasConceptScore W2031850533C106436119 @default.
- W2031850533 hasConceptScore W2031850533C122637931 @default.
- W2031850533 hasConceptScore W2031850533C126838900 @default.
- W2031850533 hasConceptScore W2031850533C142724271 @default.
- W2031850533 hasConceptScore W2031850533C145420912 @default.
- W2031850533 hasConceptScore W2031850533C15744967 @default.
- W2031850533 hasConceptScore W2031850533C160735492 @default.
- W2031850533 hasConceptScore W2031850533C162324750 @default.
- W2031850533 hasConceptScore W2031850533C17744445 @default.
- W2031850533 hasConceptScore W2031850533C195910791 @default.
- W2031850533 hasConceptScore W2031850533C199539241 @default.
- W2031850533 hasConceptScore W2031850533C2778618615 @default.
- W2031850533 hasConceptScore W2031850533C2780838233 @default.
- W2031850533 hasConceptScore W2031850533C50522688 @default.
- W2031850533 hasConceptScore W2031850533C512399662 @default.
- W2031850533 hasConceptScore W2031850533C545542383 @default.
- W2031850533 hasConceptScore W2031850533C71924100 @default.
- W2031850533 hasLocation W20318505331 @default.
- W2031850533 hasLocation W20318505332 @default.
- W2031850533 hasOpenAccess W2031850533 @default.
- W2031850533 hasPrimaryLocation W20318505331 @default.
- W2031850533 hasRelatedWork W185286426 @default.
- W2031850533 hasRelatedWork W1974493593 @default.
- W2031850533 hasRelatedWork W1991071742 @default.
- W2031850533 hasRelatedWork W2096706491 @default.
- W2031850533 hasRelatedWork W2601643798 @default.
- W2031850533 hasRelatedWork W2808148378 @default.
- W2031850533 hasRelatedWork W2979659290 @default.
- W2031850533 hasRelatedWork W3189465362 @default.
- W2031850533 hasRelatedWork W4234226680 @default.
- W2031850533 hasRelatedWork W90624991 @default.
- W2031850533 hasVolume "22" @default.
- W2031850533 isParatext "false" @default.
- W2031850533 isRetracted "false" @default.
- W2031850533 magId "2031850533" @default.
- W2031850533 workType "article" @default.