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- W2034423219 abstract "There are many studies about application-level maintenance at present, with different levels and depth and business logic. However, there are some common characteristics from two respects: incident management and problem management of ITIL. This paper designs an application-level maintenance platform (AMP) on ITIL, which is a set of practices for IT service management (ITSM).AMP separates common characteristics from non-common characteristics collected, and implements functions of common characteristics. Users only develop functions of non-common characteristics to get a maintenance system for specific application quickly. AMP has been applied in practice successfully." @default.
- W2034423219 created "2016-06-24" @default.
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- W2034423219 date "2013-01-01" @default.
- W2034423219 modified "2023-09-24" @default.
- W2034423219 title "Research and Practice of Application-level Maintenance Platform Based on ITIL" @default.
- W2034423219 doi "https://doi.org/10.2991/isccca.2013.168" @default.
- W2034423219 hasPublicationYear "2013" @default.
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