Matches in SemOpenAlex for { <https://semopenalex.org/work/W2034458311> ?p ?o ?g. }
- W2034458311 abstract "Abstract Customer-contact employees' responsibility is to manage the interface between the customer and the organization, probably one of the most critical tasks in terms of the ultimate success of the organization (Anderson et al., 1997). It is reasonable to expect that managers with responsibility for organizing, developing and controlling customer contact employees do so effectively and efficiently (Anderson et al., 1997). As has been progressively recognized, both in academia and professionally, a major problem concerning the performance of customer contact employees is the quality of the management they receive (Kelley, 1992)." @default.
- W2034458311 created "2016-06-24" @default.
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- W2034458311 date "2006-01-01" @default.
- W2034458311 modified "2023-09-26" @default.
- W2034458311 title "Is managerial behaviour a key to effective customer orientation?" @default.
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- W2034458311 doi "https://doi.org/10.1080/14783360500249687" @default.
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