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• W2034643487 abstract "Survey results from 1381 employees working in a state department of transportation tested the idea that uncivil work environments bear undesirable consequences for job satisfaction and diminish the effectiveness of quality management practices. Results demonstrated that incivility does not have to be personally experienced to have deleterious effects, merely witnessed. Perceived workplace incivility was found to adversely affect job satisfaction and the effectiveness of quality programs aimed at teamwork, customer focus and continuous improvement, even after controlling for race, gender and prior experience of harassment. Managers are advised to broaden their consideration of incivility to include its effects on observers." @default.
• W2034643487 created "2016-06-24" @default.
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• W2034643487 date "2011-11-01" @default.
• W2034643487 modified "2023-10-02" @default.
• W2034643487 title "Work unit incivility, job satisfaction, and total quality management among transportation employees" @default.
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• W2034643487 doi "https://doi.org/10.1016/j.tre.2011.03.004" @default.
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