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- W2034665241 abstract "The interpersonal skills demonstrated by a nurse affect the quality of care delivered to patients. The patients’ sense of wellbeing and the nurses’ understanding of patient response to medical treatment result from such interpersonal care. The present study was a response to the view that a clear description of the interpersonal skills of practicing nurses is needed to provide a basis for planning the curriculum for training nurses. Available components exist for developing the interpersonal skills of helping professionals but, typically, have not been utilized in nursing education. Most training programs deal with such skills at the conceptual level, providing little or no skill demonstration or assessment. Consideration of such training programs is important because effective interpersonal skills were once thought to be the unique tool of psychiatric nurses, but are currently viewed by such authors as Pluckman (1978) as necessary tools of all professional nurses regardless of area of practice. Initial interactions between nurses and patients on a general medical-surgical unit were selected for study because such interactions establish a basis for effective helping (Combs et al., 1978). Patients’ requests or reactions typically require an instantaneous response from nurses. Interactions which are characterized by empathy, warmth and respect are considered to facilitate the development of the nurse-patient relationship (Pluckman, 1978; Watson, 1979). In a majority (89%) of studies of patient outcomes reviewed by Gerrard (1978), positive patient responses were shown to be related to the interpersonal skills of health professionals. Such responses included relief from pain and distress, improved pulse and respiration rates, and patient reports of reduced worry and anxiety. In an early study of nurses’ interpersonal skills, Mathews (1962) had 122 staff nurses respond to nine simulated nurse-patient situations in a questionnaire format. Only eight nurses in her sample gave responses which encouraged the patient to disclose what he was experiencing. In a later study by Hays (1966), nurses were asked to write verbatim notes" @default.
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- W2034665241 date "1983-01-01" @default.
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- W2034665241 title "Nurses' levels of empathy and respect in simulated interactions with patients" @default.
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- W2034665241 doi "https://doi.org/10.1016/0020-7489(83)90003-2" @default.
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