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• W2034791189 abstract "Recent years have witnessed a surge of interest in the application of operations management practices in a service context. This recognition, has, in turn, placed an emphasis on the question of where and how operations management related activities have influenced the operational performance of service firms. Our paper attempts to address this question. Drawing from the responses of a sample of 190 Australian service firms, our results suggest that the performance of a service firm is influenced significantly by operations scheduling, service process, and work measurement. Also, we found that service process has the strongest bearing on a firm's performance." @default.
• W2034791189 created "2016-06-24" @default.
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• W2034791189 date "2007-01-01" @default.
• W2034791189 modified "2023-09-26" @default.
• W2034791189 title "Operations Management activities and operational performance in service firms" @default.
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• W2034791189 doi "https://doi.org/10.1504/ijstm.2007.013943" @default.
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