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- W2035327925 abstract "This research explored how employees perceived and articulated organizationalrules in describing specific communication problem incidents. The researchelicited and analyzed 560 short narratives from MBA students describing anactual on-the-job communication problem caused by another organizationmember's weak understanding of how we communicate here. Respondents citedmany more unwritten than written sources of guidance, naming 22 differentmeans by which organizations conveyed guidance on how we communicatehere. Categorizing types of communication problems showed that about 20percent could have been prevented or solved by communication policy guidelines ; other kinds of managerial intervention are recommended for those owingmore to bad individual judgment, poor managerial oversight, or dearth orinappropriateness of cues from corporate culture. Organizations with somewritten policy on communicating may have thought more about how we communicate here and how to convey that information to employees. Respondents'cost estimates suggest that communication problems are a drain on profitabilityand effectiveness. Most organizations should examine how employees learn thecommunication rules at present and should introduce measures that reduceuncertainty. If employees can make sense of their work environments sooner andmore accurately, errors are likely to diminish." @default.
- W2035327925 created "2016-06-24" @default.
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- W2035327925 date "1998-04-01" @default.
- W2035327925 modified "2023-09-26" @default.
- W2035327925 title "Organizational Rules on Communicating: How Employees Are - and Are Not- Learning the Ropes" @default.
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- W2035327925 doi "https://doi.org/10.1177/002194369803500201" @default.
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