Matches in SemOpenAlex for { <https://semopenalex.org/work/W2038227700> ?p ?o ?g. }
- W2038227700 endingPage "232" @default.
- W2038227700 startingPage "216" @default.
- W2038227700 abstract "Firms increasingly rely on outsourcing for strategic IT decisions, and the many sophisticated forms of outsourcing require significant management attention to ensure their success. Two forms of interorganizational governance–formal control and relational–have been used to examine the management of IT outsourcing relationships. Contrary to the conventional substitution view, recent studies have found that these two governance modes are complementary; however, the dynamics of their interactions remain unexplored. Based on the commitment–trust theory, this paper focuses on how the formal control mechanism can influence the relational governance in an outsourcing engagement. Using service level agreements (SLAs) as a proxy for formal control, this study finds that eleven contractual elements, characterized as foundation, governance, and change management variables in an SLA, are positively related to the trust and relationship commitment among the parties. Trust and commitment, in turn, positively influence relational outcomes that we theorize would contribute to outsourcing success. Both research and practical implications of the results are discussed." @default.
- W2038227700 created "2016-06-24" @default.
- W2038227700 creator A5054193752 @default.
- W2038227700 creator A5066618591 @default.
- W2038227700 date "2008-12-01" @default.
- W2038227700 modified "2023-10-06" @default.
- W2038227700 title "Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment–trust theory" @default.
- W2038227700 cites W1516798127 @default.
- W2038227700 cites W1521539342 @default.
- W2038227700 cites W1602925710 @default.
- W2038227700 cites W1810587997 @default.
- W2038227700 cites W1816040718 @default.
- W2038227700 cites W1966565904 @default.
- W2038227700 cites W1971341376 @default.
- W2038227700 cites W1975733460 @default.
- W2038227700 cites W1983272981 @default.
- W2038227700 cites W1991670833 @default.
- W2038227700 cites W1999216122 @default.
- W2038227700 cites W2003422651 @default.
- W2038227700 cites W2009382761 @default.
- W2038227700 cites W2020467863 @default.
- W2038227700 cites W2021840847 @default.
- W2038227700 cites W2026392689 @default.
- W2038227700 cites W2040803688 @default.
- W2038227700 cites W2041571857 @default.
- W2038227700 cites W2046144522 @default.
- W2038227700 cites W2047575389 @default.
- W2038227700 cites W2051649050 @default.
- W2038227700 cites W2057221877 @default.
- W2038227700 cites W2058071382 @default.
- W2038227700 cites W2061960606 @default.
- W2038227700 cites W2078094607 @default.
- W2038227700 cites W2086959194 @default.
- W2038227700 cites W2088872968 @default.
- W2038227700 cites W2090364983 @default.
- W2038227700 cites W2093713031 @default.
- W2038227700 cites W2106096361 @default.
- W2038227700 cites W2108445035 @default.
- W2038227700 cites W2112352537 @default.
- W2038227700 cites W2115908788 @default.
- W2038227700 cites W2116808919 @default.
- W2038227700 cites W2118502934 @default.
- W2038227700 cites W2123473732 @default.
- W2038227700 cites W2124927217 @default.
- W2038227700 cites W2128552993 @default.
- W2038227700 cites W2130660952 @default.
- W2038227700 cites W2137247419 @default.
- W2038227700 cites W2140614071 @default.
- W2038227700 cites W2147933055 @default.
- W2038227700 cites W2148504699 @default.
- W2038227700 cites W2149230285 @default.
- W2038227700 cites W2151388372 @default.
- W2038227700 cites W2152027865 @default.
- W2038227700 cites W2157272742 @default.
- W2038227700 cites W2161082506 @default.
- W2038227700 cites W2164206328 @default.
- W2038227700 cites W2164370208 @default.
- W2038227700 cites W2166140580 @default.
- W2038227700 cites W2170312589 @default.
- W2038227700 cites W2170430750 @default.
- W2038227700 cites W2313133259 @default.
- W2038227700 cites W2328426772 @default.
- W2038227700 cites W2401432103 @default.
- W2038227700 cites W286295083 @default.
- W2038227700 cites W3022339544 @default.
- W2038227700 cites W3121144980 @default.
- W2038227700 cites W3123899440 @default.
- W2038227700 cites W3125075503 @default.
- W2038227700 cites W3145243148 @default.
- W2038227700 cites W4229566590 @default.
- W2038227700 cites W4235089891 @default.
- W2038227700 cites W4237285558 @default.
- W2038227700 cites W4240981385 @default.
- W2038227700 cites W4248240512 @default.
- W2038227700 cites W4249075240 @default.
- W2038227700 cites W4249716353 @default.
- W2038227700 cites W4250731756 @default.
- W2038227700 cites W4255085881 @default.
- W2038227700 cites W4255702179 @default.
- W2038227700 cites W83455642 @default.
- W2038227700 doi "https://doi.org/10.1016/j.dss.2008.06.005" @default.
- W2038227700 hasPublicationYear "2008" @default.
- W2038227700 type Work @default.
- W2038227700 sameAs 2038227700 @default.
- W2038227700 citedByCount "127" @default.
- W2038227700 countsByYear W20382277002012 @default.
- W2038227700 countsByYear W20382277002013 @default.
- W2038227700 countsByYear W20382277002014 @default.
- W2038227700 countsByYear W20382277002015 @default.
- W2038227700 countsByYear W20382277002016 @default.
- W2038227700 countsByYear W20382277002017 @default.
- W2038227700 countsByYear W20382277002018 @default.
- W2038227700 countsByYear W20382277002019 @default.
- W2038227700 countsByYear W20382277002020 @default.
- W2038227700 countsByYear W20382277002021 @default.
- W2038227700 countsByYear W20382277002022 @default.
- W2038227700 countsByYear W20382277002023 @default.
- W2038227700 crossrefType "journal-article" @default.