FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2039366827> ?p ?o ?g. }

• W2039366827 endingPage "859" @default.
• W2039366827 startingPage "839" @default.
• W2039366827 abstract "Purpose – The purpose of this paper is to explore the relationship between service quality, the service encounter and the retail experience within a changing UK retail environment. Design/methodology/approach – Data were gathered from 40 customers and 20 staff of an established UK health and beauty retailer with a long-standing reputation for personal customer service. A qualitative analysis was applied using both a service quality and a customer value template. Findings – Customers focused more on the utilitarian features of the service experience and less on “extraordinary” aspects, but service staff still perceived that the customer encounter remained a key requisite for successful service delivery. Research limitations/implications – Recent environmental developments – involving customers, markets and retail platform structure – are challenging traditional service expectations. Practical implications – Retailers may need to reassess the role of the service encounter as part of their on-going value proposition. Originality/value – Limited research to date on the perception of shoppers to the service encounter in a changing retail environment and to the evolving notions of effort and convenience." @default.
• W2039366827 created "2016-06-24" @default.
• W2039366827 creator A5007007651 @default.
• W2039366827 creator A5054811965 @default.
• W2039366827 creator A5080662353 @default.
• W2039366827 date "2014-09-02" @default.
• W2039366827 modified "2023-10-14" @default.
• W2039366827 title "Exploring the UK high street retail experience: is the service encounter still valued?" @default.
• W2039366827 cites W1484437671 @default.
• W2039366827 cites W1486767977 @default.
• W2039366827 cites W1570686602 @default.
• W2039366827 cites W186362352 @default.
• W2039366827 cites W1966906413 @default.
• W2039366827 cites W1967182452 @default.
• W2039366827 cites W1969854667 @default.
• W2039366827 cites W1970916356 @default.
• W2039366827 cites W1978466266 @default.
• W2039366827 cites W1979355511 @default.
• W2039366827 cites W1982743514 @default.
• W2039366827 cites W1985887266 @default.
• W2039366827 cites W1987364024 @default.
• W2039366827 cites W1987475070 @default.
• W2039366827 cites W1990079969 @default.
• W2039366827 cites W1995350770 @default.
• W2039366827 cites W1997119630 @default.
• W2039366827 cites W1997429116 @default.
• W2039366827 cites W2008915199 @default.
• W2039366827 cites W2017278448 @default.
• W2039366827 cites W2018810606 @default.
• W2039366827 cites W2024366352 @default.
• W2039366827 cites W2025687358 @default.
• W2039366827 cites W2026194687 @default.
• W2039366827 cites W2026753903 @default.
• W2039366827 cites W2028809046 @default.
• W2039366827 cites W2029758834 @default.
• W2039366827 cites W2030137111 @default.
• W2039366827 cites W2031076180 @default.
• W2039366827 cites W2035039909 @default.
• W2039366827 cites W2041767207 @default.
• W2039366827 cites W2043011069 @default.
• W2039366827 cites W2043490517 @default.
• W2039366827 cites W2045963343 @default.
• W2039366827 cites W2047715858 @default.
• W2039366827 cites W2048718437 @default.
• W2039366827 cites W2050251515 @default.
• W2039366827 cites W2055234513 @default.
• W2039366827 cites W2057520378 @default.
• W2039366827 cites W2064008961 @default.
• W2039366827 cites W2064945363 @default.
• W2039366827 cites W2070669899 @default.
• W2039366827 cites W2071783603 @default.
• W2039366827 cites W2072757139 @default.
• W2039366827 cites W2073636199 @default.
• W2039366827 cites W2081069655 @default.
• W2039366827 cites W2083561003 @default.
• W2039366827 cites W2087750581 @default.
• W2039366827 cites W2092835950 @default.
• W2039366827 cites W2094013842 @default.
• W2039366827 cites W2094859102 @default.
• W2039366827 cites W2102188926 @default.
• W2039366827 cites W2108323685 @default.
• W2039366827 cites W2115278118 @default.
• W2039366827 cites W2120744077 @default.
• W2039366827 cites W2123031447 @default.
• W2039366827 cites W2125698068 @default.
• W2039366827 cites W2128847913 @default.
• W2039366827 cites W2135526934 @default.
• W2039366827 cites W2140963336 @default.
• W2039366827 cites W2144336601 @default.
• W2039366827 cites W2148333342 @default.
• W2039366827 cites W2152953165 @default.
• W2039366827 cites W2153942071 @default.
• W2039366827 cites W2161209493 @default.
• W2039366827 cites W2498454620 @default.
• W2039366827 cites W3124510033 @default.
• W2039366827 cites W3140539982 @default.
• W2039366827 cites W4238559129 @default.
• W2039366827 cites W4240969601 @default.
• W2039366827 cites W4241950120 @default.
• W2039366827 cites W4249736618 @default.
• W2039366827 doi "https://doi.org/10.1108/ijrdm-05-2013-0090" @default.
• W2039366827 hasPublicationYear "2014" @default.
• W2039366827 type Work @default.
• W2039366827 sameAs 2039366827 @default.
• W2039366827 citedByCount "12" @default.
• W2039366827 countsByYear W20393668272016 @default.
• W2039366827 countsByYear W20393668272017 @default.
• W2039366827 countsByYear W20393668272018 @default.
• W2039366827 countsByYear W20393668272019 @default.
• W2039366827 countsByYear W20393668272020 @default.
• W2039366827 countsByYear W20393668272021 @default.
• W2039366827 countsByYear W20393668272022 @default.
• W2039366827 countsByYear W20393668272023 @default.
• W2039366827 crossrefType "journal-article" @default.
• W2039366827 hasAuthorship W2039366827A5007007651 @default.
• W2039366827 hasAuthorship W2039366827A5054811965 @default.
• W2039366827 hasAuthorship W2039366827A5080662353 @default.
• W2039366827 hasBestOaLocation W20393668272 @default.

• next