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• W2039585571 abstract "Purpose – The purpose of this paper is to propose a non‐parametric methodology to construct composite scores of citizen satisfaction with local police services. More precisely, the paper advocates a custom made version of the popular Data Envelopment Analysis approach, also referred to as the “Benefit‐of‐the‐Doubt” model. The key advantage of this approach is that it weights the citizen satisfaction rates with the multiple local police functions and tasks into the composite score in an endogenous manner, thereby allowing for different values and interpretations of “good local policing” among police services. The methodology is illustrated with citizen satisfaction data on a sample of Belgian local police services." @default.
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• W2039585571 date "2013-05-24" @default.
• W2039585571 modified "2023-10-16" @default.
• W2039585571 title "A composite index of citizen satisfaction with local police services" @default.
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• W2039585571 doi "https://doi.org/10.1108/13639511311329697" @default.
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