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- W2040322403 abstract "Purpose – Headquarters managers of a medium‐sized manufacturing company initiated a culture change in five of their dispersed wholesale units. The aim was for more external service quality. This paper aims to report the results of a test of three hypotheses, shedding light on the behavior of the involved agents. The hypotheses are rooted in the change management literature." @default.
- W2040322403 created "2016-06-24" @default.
- W2040322403 creator A5039724746 @default.
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- W2040322403 date "2012-05-18" @default.
- W2040322403 modified "2023-09-29" @default.
- W2040322403 title "Failed culture change aimed at more service provision: a test of three agentic factors" @default.
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- W2040322403 doi "https://doi.org/10.1108/09534811211228102" @default.
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