FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2041478785> ?p ?o ?g. }

• W2041478785 endingPage "492" @default.
• W2041478785 startingPage "489" @default.
• W2041478785 abstract "A number of studies have identified the influence of values on consumers’ expectations of service standards (Donthu and Yoo, 1998; Furrer et al., 2000; Imrie et al., 2002 and Mattila, A., 1999. The Role of Culture in the Service Evaluation Process. Journal of Service Research 1, pp. 250–261. Full Text via CrossRefMattila, 1999). However, the views of service providers have mostly been ignored. Their role is important as they often have to respond to customers who have conflicting expectations, reflecting their professional status, income, generational grouping, or culture. Particularly, in an airline cabin one of the most apparent delineators of expectations is nationality. Expectations of service standards ( Wirtz and Shamdasani 1997) and personal behavior patterns often exhibit a cultural element that may result in varying or conflicting sets of expectations among passengers. As a consequence, flight attendants are required to demonstrate a high level of cultural awareness, while simultaneously refraining from imposing personal cultural interpretations on the actions of others. This study, while adopting nationality as a method of identifying cross-cultural differences in expectations, recognizes that nationality is not the only cause of culture differences ( Ohmae 1995) and accepts this factor as a limitation. To identify potential strategies for enhancing satisfaction on international flights this study examines cross-cultural differences among airline passengers from a flight attendants’ perspective.Korean Air international flight attendants were asked about their experience working with passengers from Japan, Korea, China, and the United States. Twelve items reflecting the behavior patterns of passengers belonging to these four groups were developed from a series of structured interviews with seven female and two male Korean Air flight attendants. Members of this group had three or more years of service, giving them considerable experience in observing cultural differences among passengers. A pilot study using 20 international flight attendants was conducted to validate the test items, after which some modifications were made. Three attendants were used to distribute the questionnaires to co-workers with at least two years experience. A response rate of 84.8% was achieved from 250 questionnaires distributed. A further 12 questionnaires were excluded because of missing data." @default.
• W2041478785 created "2016-06-24" @default.
• W2041478785 creator A5029343434 @default.
• W2041478785 creator A5057277837 @default.
• W2041478785 date "2003-04-01" @default.
• W2041478785 modified "2023-09-23" @default.
• W2041478785 title "A Cross-cultural Study of Airline Passengers" @default.
• W2041478785 cites W1976582283 @default.
• W2041478785 cites W2000771560 @default.
• W2041478785 cites W2023556837 @default.
• W2041478785 cites W2027365653 @default.
• W2041478785 cites W2115468532 @default.
• W2041478785 cites W2142603858 @default.
• W2041478785 cites W2171257895 @default.
• W2041478785 doi "https://doi.org/10.1016/s0160-7383(02)00111-1" @default.
• W2041478785 hasPublicationYear "2003" @default.
• W2041478785 type Work @default.
• W2041478785 sameAs 2041478785 @default.
• W2041478785 citedByCount "18" @default.
• W2041478785 countsByYear W20414787852012 @default.
• W2041478785 countsByYear W20414787852014 @default.
• W2041478785 countsByYear W20414787852016 @default.
• W2041478785 countsByYear W20414787852017 @default.
• W2041478785 countsByYear W20414787852019 @default.
• W2041478785 countsByYear W20414787852020 @default.
• W2041478785 countsByYear W20414787852021 @default.
• W2041478785 countsByYear W20414787852023 @default.
• W2041478785 crossrefType "journal-article" @default.
• W2041478785 hasAuthorship W2041478785A5029343434 @default.
• W2041478785 hasAuthorship W2041478785A5057277837 @default.
• W2041478785 hasConcept C112698675 @default.
• W2041478785 hasConcept C144133560 @default.
• W2041478785 hasConcept C162853370 @default.
• W2041478785 hasConceptScore W2041478785C112698675 @default.
• W2041478785 hasConceptScore W2041478785C144133560 @default.
• W2041478785 hasConceptScore W2041478785C162853370 @default.
• W2041478785 hasIssue "2" @default.
• W2041478785 hasLocation W20414787851 @default.
• W2041478785 hasOpenAccess W2041478785 @default.
• W2041478785 hasPrimaryLocation W20414787851 @default.
• W2041478785 hasRelatedWork W1925467114 @default.
• W2041478785 hasRelatedWork W1978505276 @default.
• W2041478785 hasRelatedWork W1985655604 @default.
• W2041478785 hasRelatedWork W2046251599 @default.
• W2041478785 hasRelatedWork W2120879676 @default.
• W2041478785 hasRelatedWork W2136710333 @default.
• W2041478785 hasRelatedWork W2187644337 @default.
• W2041478785 hasRelatedWork W281246900 @default.
• W2041478785 hasRelatedWork W3132716659 @default.
• W2041478785 hasRelatedWork W4206036160 @default.
• W2041478785 hasVolume "30" @default.
• W2041478785 isParatext "false" @default.
• W2041478785 isRetracted "false" @default.
• W2041478785 magId "2041478785" @default.
• W2041478785 workType "article" @default.