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- W2043292068 abstract "Kertas ini mengulas isu pelaksanaan sistem pengurusan kualiti dalam sesebuah organisasi. Penerangan am berkaitan ISO 9000 diberikan untuk memberikan kefahaman awal. Perbincangan dimulakan dengan analisis tumpuan dalam kajian sebelum ini. Lanjutan daripada itu, perbincangan dan ulasan akhirnya tertumpu kepada isu pelaksanaan ISO 9000, motif pensijilan dan kesan ke atas prestasi organisasi. Perbincangan dan ulasan yang dibuat adalah bersandarkan kepada dapatan kajian–kajian empirikal lalu. Pengajaran yang dapat dicungkil daripada perbincangan dan ulasan tersebut ialah pelaksanaan ISO 9000 mestilah dibuat atas dasar penambahbaikan kualiti bagi menikmati kesan positif yang berganda dalam jangka panjang. Kata kunci: ISO 9000; prestasi organisasi; pengurusan kualiti menyeluruh; jaminan kualiti; kepuasan pelanggan This paper comments on the issue of quality management system implementation in an organization. General explanation on ISO 9000 is given to provide basic understanding on the subject. Analysis of the focus of studies in previous research was done to initiate the discussion. The following discussions and comments are focused on the issue of ISO 9000 implementation, certification motives and its impact on the performance of an organization. The discussions and comments are based on previous empirical findings. Finally, the lesson that can be learned from previous empirical research is that in order to gain positive impact in the long run, ISO 9000 should be implemented for quality improvement. Key words: ISO 9000; organization performance; total quality management; quality assurance; customer satisfaction" @default.
- W2043292068 created "2016-06-24" @default.
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- W2043292068 date "2012-01-20" @default.
- W2043292068 modified "2023-09-27" @default.
- W2043292068 title "Pelaksanaan ISO 9000: Pengajaran dari Kajian Lalu" @default.
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- W2043292068 doi "https://doi.org/10.11113/jt.v48.246" @default.
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