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- W2044733652 abstract "Competitive Intelligence ReviewVolume 5, Issue 2 p. 4-12 Article Competitive intelligence and superior business performance: A strategic benchmarking study Michael O'Guin, Michael O'Guin Knowledge Link Corporation Michael O'Guin is the President of Knowledge Link. Knowledge Link sells software for recording customer contacts and broadcasting the Voice of the Customer throughout an organization. Prior to forming this company, he was a management consultant with Price Waterhouse and A.T Kearney helping companies design and implement new manufacturing and distribution strategies. He authored the book, The Complete Guide to Activity-Based Costing which was published by Prentice Hall in 1991. He holds an MS in Systems Management from USC and a BS in Mechanical Engineering from UCSB. He can be contacted at Knowledge Link, 31441 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688; Tel: 714-858-2572.Search for more papers by this author Michael O'Guin, Michael O'Guin Knowledge Link Corporation Michael O'Guin is the President of Knowledge Link. Knowledge Link sells software for recording customer contacts and broadcasting the Voice of the Customer throughout an organization. Prior to forming this company, he was a management consultant with Price Waterhouse and A.T Kearney helping companies design and implement new manufacturing and distribution strategies. He authored the book, The Complete Guide to Activity-Based Costing which was published by Prentice Hall in 1991. He holds an MS in Systems Management from USC and a BS in Mechanical Engineering from UCSB. He can be contacted at Knowledge Link, 31441 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688; Tel: 714-858-2572.Search for more papers by this author First published: Summer 1994 https://doi.org/10.1002/cir.3880050204Citations: 3 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Citing Literature Volume5, Issue2Summer 1994Pages 4-12 RelatedInformation" @default.
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