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- W2046122998 abstract "Oregon State University's Community Network, a contract-based support service, was established in 1995 to create efficiencies and centralize desktop support services being provided by individual departments. Based on four independent teams, each of which supported a specific group of departments, the Community Network service model had many redundancies, was not scalable with growth, and did not allow for rapid response to critical events.At the SIGUCCS Fall 2005 Conference we presented our proposed plan to move from the departmental support model to a new model based on functional teams. Three years later, having revised and refined the plan, the long and sometimes painful process of transition is now complete.This paper will discuss the Community Network support model, as it was in 2005, the plan as it was proposed and as implemented, and the Community Network support model today. We will discuss the factors that drove the need for change, hurdles we encountered, the things that really worked well and the many lessons we learned along the way. We will close with a look toward the future and how we plan to meet new challenges already on the horizon." @default.
- W2046122998 created "2016-06-24" @default.
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- W2046122998 date "2008-10-19" @default.
- W2046122998 modified "2023-09-26" @default.
- W2046122998 title "Breaking through the beaver dam" @default.
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- W2046122998 doi "https://doi.org/10.1145/1449956.1449996" @default.
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