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• W2048302248 abstract "The successful implementation of total quality management (TQM) is often linked with the critical dimensions or critical success factors (CSFs) which are responsible for achieving effective results. The purpose of this study is to identify which CFSs are critical to TQM implementation and support service quality. The current study identifies nine CSFs from the extant literature that can help organizations to achieve business excellence. The study further proposes a model of organizational performance that can help managers to achieve organizational excellence and help them to maintain a fit with the changing environment. A possible sequence for implementation of this model is then presented." @default.
• W2048302248 created "2016-06-24" @default.
• W2048302248 creator A5076445959 @default.
• W2048302248 creator A5085703840 @default.
• W2048302248 date "2010-06-25" @default.
• W2048302248 modified "2023-10-18" @default.
• W2048302248 title "Critical Success Factors of TQM in Service Organizations: A Proposed Model" @default.
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• W2048302248 doi "https://doi.org/10.1080/15332969.2010.486700" @default.
• W2048302248 hasPublicationYear "2010" @default.
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