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- W2048654044 abstract "Over the last three decades there have been major liberalizations in the economic regulatory of the airline industry. This paper investigates whether state-owned airlines exhibit poorer service levels than privately owned airlines by examining such things as check-in, information service, courtesy, seat space, comfort, food service, in-flight entertainment services, delays, overbooking, positive word-of-mouth communication, and overall satisfaction. The results show that state-owned airlines offer lower satisfaction levels than private airlines and mixed ownership carriers." @default.
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- W2048654044 date "2008-05-01" @default.
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- W2048654044 title "Influence of the state-owned airlines on passenger satisfaction" @default.
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- W2048654044 doi "https://doi.org/10.1016/j.jairtraman.2008.03.002" @default.
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