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• W2053573255 abstract "Purpose This study aims to demonstrate a service quality improvement project implemented by the Lean Six Sigma (LSS) methodology to achieve dramatic improvements with respect to service quality and speed in the refund process of the logistics center in Amway Company, Taiwan. It describes in detail how the LSS methodology was applied and how various qualitative and quantitative tools and techniques within the define, measure, analyze, improve and control (DMAIC) logic roadmap have been employed." @default.
• W2053573255 created "2016-06-24" @default.
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• W2053573255 date "2013-11-25" @default.
• W2053573255 modified "2023-10-16" @default.
• W2053573255 title "Using LSS to improve the efficiency and quality of a refund process in a logistics center" @default.
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• W2053573255 doi "https://doi.org/10.1108/ijlss-04-2013-0023" @default.
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