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• W2054184966 abstract "Abstract This paper presents a structural model that considers the interrelationships between the social and technical components of a Quality Management (QM) initiative. In this model, leadership appears as the starting point of any initiative intended to implement QM. Using this model, the influence of each of these two subsystems (social and technical) on customer results is evaluated. At the same time, the external and internal effects of QM elements on business results are estimated. Finally, we analyse the existence of significant differences in the degree of QM introduction as well as the intensity of the causal effects considered by the model depending on two contingent factors: sector and size." @default.
• W2054184966 created "2016-06-24" @default.
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• W2054184966 date "2006-11-01" @default.
• W2054184966 modified "2023-09-27" @default.
• W2054184966 title "A Systemic and Contingent View of the Basic Elements of Quality Management" @default.
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• W2054184966 doi "https://doi.org/10.1080/14783360600750402" @default.
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