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- W205502164 abstract "A two-part study examined the relationship between technical troubleshooting behavior and the level of expertise of service technicians who diagnose faulty equipment. The first investigation addressed the differences in the knowledge base that troubleshooters bring to a problem. A group of five novice troubleshooters and five experts was given electric generator sets to repair. The results showed that experts have a much greater depth of understanding of the basic principles and concepts that underlie the operation of generator sets. Experts can also comprehend the function and operation of the generator system, whereas the novices seem to lack an accurate mental model of the operation of the technical systems they repair daily. The second investigation attempted to identify differences in the actual troubleshooting performance of the expert and novice service technicians. In this test, the subjects were instructed to think aloud as they worked through a problem with either a faulty fuel pump or an open wire. The primary difference between the troubleshooting performance of the experts and the novices was that the experts were able to select better information and generate better hypotheses, probably because they have more knowledge and their knowledge is organized more effectively. The results of this study can be used to design training programs to reduce the differences between expert and novice technical troubleshooters. (KC) *********************************************************************** Reproductions supplied by EDRS are the best that can be made from the , iginal document. ******************************+ **************1 .***********************" @default.
- W205502164 created "2016-06-24" @default.
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- W205502164 date "1987-12-01" @default.
- W205502164 modified "2023-09-27" @default.
- W205502164 title "Knowledge and Skill Differences between Expert and Novice Service Technicians on Technical Troubleshooting Tasks." @default.
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