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• W2055143017 abstract "During the last decades information technology (IT) management has changed. Starting from being a costly and rare resource, IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). The authors aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. They also evaluate the adaptability of the different types of this concept to the most recent developments in IT management." @default.
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• W2055143017 date "2012-01-01" @default.
• W2055143017 modified "2023-10-16" @default.
• W2055143017 title "Finding Balanced Scorecards for Business Driven IT Service Portfolio Management" @default.
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• W2055143017 doi "https://doi.org/10.4018/jitbag.2012010104" @default.
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