Matches in SemOpenAlex for { <https://semopenalex.org/work/W2055692552> ?p ?o ?g. }
Showing items 1 to 93 of
93
with 100 items per page.
- W2055692552 endingPage "20" @default.
- W2055692552 startingPage "8" @default.
- W2055692552 abstract "Purpose The purpose of this paper is to present the current status of digital reference services (DRS) among selected academic libraries in the Philippines – the University Library of the University of the Philippines Diliman, the Rizal Library of the Ateneo de Manila University and the University Library of the De La Salle University Manila – by figuring out how information service is provided using instant messaging (IM) and social networking sites. Design/methodology/approach A survey was conducted to examine the nature, practice and impact of DRS and to ascertain users' preferences and level of awareness of the availability of Ask‐a‐Librarian – an information service offered through IM, and the Facebook fan page of the university libraries under study. Findings Interestingly, the findings reveal that the full potential of Reference 2.0 has not yet been maximized. When it comes to reference services in academic libraries, students and faculty members have chosen to go online: Ask‐a‐Librarian, web forms, e‐mail and Facebook. A significant increase in the number of reference transaction was observed after integrating Web 2.0 and digital reference tools to its information services. IM and Facebook were found to be the most useful tools in finding relevant information. A majority of the queries received were brief and factual information inquiries and questions on how to use online databases. Practical implications The paper further explores the different aspects of IM and Facebook reference service: statistics, content of the questions and quality of the answers, reference interview, and the user's awareness and preferences. The results of this study may prescribe practices integrating Web 2.0 applications to beef up reference service, in which academic librarians in the Philippines may benchmark. Originality/value This paper is the first systematic evaluation of the nature and practice of Reference 2.0 in the Philippine setting; it makes a valuable contribution that could boost academic libraries in the country as they endeavor to provide world‐class service to many." @default.
- W2055692552 created "2016-06-24" @default.
- W2055692552 creator A5018096116 @default.
- W2055692552 creator A5082190326 @default.
- W2055692552 date "2012-03-02" @default.
- W2055692552 modified "2023-09-23" @default.
- W2055692552 title "Reference 2.0 in action: an evaluation of the digital reference services in selected Philippine academic libraries" @default.
- W2055692552 cites W1964508979 @default.
- W2055692552 cites W1967961300 @default.
- W2055692552 cites W1980441157 @default.
- W2055692552 cites W1993867498 @default.
- W2055692552 cites W2005751169 @default.
- W2055692552 cites W2015278569 @default.
- W2055692552 cites W2023784978 @default.
- W2055692552 cites W2027630688 @default.
- W2055692552 cites W2028019548 @default.
- W2055692552 cites W2032741698 @default.
- W2055692552 cites W2033302840 @default.
- W2055692552 cites W2055350289 @default.
- W2055692552 cites W2064338287 @default.
- W2055692552 cites W2069365697 @default.
- W2055692552 cites W2079092166 @default.
- W2055692552 cites W2101316320 @default.
- W2055692552 doi "https://doi.org/10.1108/07419051211223426" @default.
- W2055692552 hasPublicationYear "2012" @default.
- W2055692552 type Work @default.
- W2055692552 sameAs 2055692552 @default.
- W2055692552 citedByCount "17" @default.
- W2055692552 countsByYear W20556925522012 @default.
- W2055692552 countsByYear W20556925522013 @default.
- W2055692552 countsByYear W20556925522014 @default.
- W2055692552 countsByYear W20556925522015 @default.
- W2055692552 countsByYear W20556925522016 @default.
- W2055692552 countsByYear W20556925522017 @default.
- W2055692552 countsByYear W20556925522018 @default.
- W2055692552 countsByYear W20556925522019 @default.
- W2055692552 countsByYear W20556925522022 @default.
- W2055692552 crossrefType "journal-article" @default.
- W2055692552 hasAuthorship W2055692552A5018096116 @default.
- W2055692552 hasAuthorship W2055692552A5082190326 @default.
- W2055692552 hasConcept C111472728 @default.
- W2055692552 hasConcept C124952713 @default.
- W2055692552 hasConcept C136764020 @default.
- W2055692552 hasConcept C138885662 @default.
- W2055692552 hasConcept C142362112 @default.
- W2055692552 hasConcept C144133560 @default.
- W2055692552 hasConcept C161191863 @default.
- W2055692552 hasConcept C162853370 @default.
- W2055692552 hasConcept C164913051 @default.
- W2055692552 hasConcept C2779061114 @default.
- W2055692552 hasConcept C2779530757 @default.
- W2055692552 hasConcept C2780378061 @default.
- W2055692552 hasConcept C41008148 @default.
- W2055692552 hasConcept C513874922 @default.
- W2055692552 hasConcept C75949130 @default.
- W2055692552 hasConcept C77088390 @default.
- W2055692552 hasConceptScore W2055692552C111472728 @default.
- W2055692552 hasConceptScore W2055692552C124952713 @default.
- W2055692552 hasConceptScore W2055692552C136764020 @default.
- W2055692552 hasConceptScore W2055692552C138885662 @default.
- W2055692552 hasConceptScore W2055692552C142362112 @default.
- W2055692552 hasConceptScore W2055692552C144133560 @default.
- W2055692552 hasConceptScore W2055692552C161191863 @default.
- W2055692552 hasConceptScore W2055692552C162853370 @default.
- W2055692552 hasConceptScore W2055692552C164913051 @default.
- W2055692552 hasConceptScore W2055692552C2779061114 @default.
- W2055692552 hasConceptScore W2055692552C2779530757 @default.
- W2055692552 hasConceptScore W2055692552C2780378061 @default.
- W2055692552 hasConceptScore W2055692552C41008148 @default.
- W2055692552 hasConceptScore W2055692552C513874922 @default.
- W2055692552 hasConceptScore W2055692552C75949130 @default.
- W2055692552 hasConceptScore W2055692552C77088390 @default.
- W2055692552 hasIssue "1" @default.
- W2055692552 hasLocation W20556925521 @default.
- W2055692552 hasOpenAccess W2055692552 @default.
- W2055692552 hasPrimaryLocation W20556925521 @default.
- W2055692552 hasRelatedWork W1506282065 @default.
- W2055692552 hasRelatedWork W1587047648 @default.
- W2055692552 hasRelatedWork W2068013035 @default.
- W2055692552 hasRelatedWork W2353203690 @default.
- W2055692552 hasRelatedWork W2363031793 @default.
- W2055692552 hasRelatedWork W2364976522 @default.
- W2055692552 hasRelatedWork W2370844390 @default.
- W2055692552 hasRelatedWork W2387765816 @default.
- W2055692552 hasRelatedWork W2529191231 @default.
- W2055692552 hasRelatedWork W4226408116 @default.
- W2055692552 hasVolume "29" @default.
- W2055692552 isParatext "false" @default.
- W2055692552 isRetracted "false" @default.
- W2055692552 magId "2055692552" @default.
- W2055692552 workType "article" @default.