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• W2056571671 abstract "The present studies were designed to test whether people are “polite” to computers. Among people, an interviewer who directly asks about him- or herself will receive more positive and less varied responses than if the same question is posed by a third party. Two studies were designed to determine if the same phenomenon occurs in human–computer interaction. In the first study (N= 30), participants performed a task with a text-based computer and were then interviewed about the performance of that computer on 1 of 3 loci: (a) the same computer, (b) a paper-and-pencil questionnaire, or (c) a different (but identical) text-based computer. Consistent with the politeness prediction, same-computer participants evaluated the computer more positively and more homogeneously than did either paper-and-pencil or different-computer participants. Study 2 (N= 30) replicated the results with voice-based computers. Implications for computer-based interviewing are discussed." @default.
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• W2056571671 date "1999-05-01" @default.
• W2056571671 modified "2023-10-16" @default.
• W2056571671 title "Are People Polite to Computers? Responses to Computer-Based Interviewing Systems1" @default.
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• W2056571671 doi "https://doi.org/10.1111/j.1559-1816.1999.tb00142.x" @default.
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