Matches in SemOpenAlex for { <https://semopenalex.org/work/W205820397> ?p ?o ?g. }
- W205820397 abstract "A multitude of published research studies investigate the B2C phenomenon from the customer point of view. At this point, making sense of such a large number of studies is a difficult task. The aim of this paper is to organize the literature to provide a clear depiction of what we know and what we don't know about it in order to identify specific areas where future research efforts are needed. A review of the B2C literature of the past seven years yielded 115 papers investigating the phenomenon from the user/customer perspective, 74 of these were empirical. This literature is organized according to the Activity Theory framework, allowing for an enhanced understanding of the phenomenon through a social context perspective. Future research directions are identified and discussed." @default.
- W205820397 created "2016-06-24" @default.
- W205820397 creator A5015743179 @default.
- W205820397 creator A5077473701 @default.
- W205820397 date "2006-01-01" @default.
- W205820397 modified "2023-10-18" @default.
- W205820397 title "The Customer-Centered B2C Literature through the Lens of Activity Theory: A Review and Research Agenda" @default.
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