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• W2058666694 abstract "This study describes the development and validation of the (C-A-T), an Internet-based multi-method measure for the pre-selection of call center agents. The C-A-T includes a short biographical form, a cognitive speed test, a personality inventory, and a multimedia situational judgement test. A total of 327 call center agents completed the C-A-T and were concurrently assessed by their superiors. In a pilot study (=151), a prototype was tested and subsequently optimized. In the main study (=176), the revised and extended version of the C-A-T was reliable (=.85) and showed good convergent and discriminant validity. The concurrent validity (=.33) can be considered to be satisfactory for a computerized pre-selection instrument. Evidence was also found for high face validity and acceptance in both studies." @default.
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• W2058666694 date "2003-09-28" @default.
• W2058666694 modified "2023-09-23" @default.
• W2058666694 title "Web-Based Assessment of Call Center Agents: Development and Validation of a Computerized Instrument" @default.
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