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- W2059063347 abstract "By its very nature, acute healthcare presents a myriad of potential adverse incidents that singularly or, in combination, can prove harmful to patients and to the reputation of the healthcare provider. This experiential case study illustrates how being prepared for the untoward, acting quickly in the interests of patients and communicating promptly and openly can enable the best possible outcome in the worst possible scenario. As in all industries, the emergence of a crisis can place a responsibility on the organisation to rapidly implement a product recall. In this case, the crisis required a recall of patients and carers for screening purposes — which brings its own risks and complexities. Communications professionals should always have a weather eye on the kinds of risks that could develop into a crisis and have in place a framework that will allow them to respond quickly and reassuringly." @default.
- W2059063347 created "2016-06-24" @default.
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- W2059063347 date "2008-10-01" @default.
- W2059063347 modified "2023-09-26" @default.
- W2059063347 title "A case study in crisis management: How planning for the worst can help protect reputational integrity and restore operational effectiveness" @default.
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- W2059063347 doi "https://doi.org/10.1179/cih.2008.1.4.351" @default.
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