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- W2064133082 abstract "The aim of the study was to investigate the antecedents of community satisfaction towards an Australian drug clinic, with the aim of developing a general model of community stakeholder satisfaction that may apply to other clinics. A structured survey was administered via the telephone and face to face with 490 community stakeholders including residents, businesses and other health and community service providers. Multilingual interviewers were used because a large percentage of participants were from a non-English-speaking background. Community stakeholder satisfaction was found to correlate positively with variables such as stakeholder's perception of the importance of services, understanding of community needs, contribution to community, usefulness of communication, and staff skill. The antecedents related to quality of service, rather than to knowledge of the clinic, showed consistently stronger correlations with overall satisfaction. Stakeholders were least aware of the clinic's services that were rat..." @default.
- W2064133082 created "2016-06-24" @default.
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- W2064133082 date "2002-01-01" @default.
- W2064133082 modified "2023-09-25" @default.
- W2064133082 title "Antecedents of Community Stakeholder Satisfaction Towards an Australian Drug clinic" @default.
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- W2064133082 doi "https://doi.org/10.1080/09687630210148456" @default.
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