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- W2065153320 abstract "Microcomputers have become the single most important desktop tool — aside from the telephone — in higher education. The emergence of integrated computing networks, where all types of users are connected to the same backbone, has created a new phenomenon in computer user support. In many cases, the same microcomputer hardware (and often the same software) is used in both administrative and academic areas. At the same time, academic demand is growing for access to data once considered the sole domain of administrative users. One result of this literal revolution is that where computer support issues could once be clearly divided between academic and administrative users, the delineating lines have become increasingly blurred.Consequently, there is emerging a new breed of campus computer user consultants, and a variety of new offices aimed at providing microcomputer support to campus computing users. Most of these support organizations have evolved in obvious ways; for example, out of the traditional academic or administrative computing departments. Others have become extensions or integral parts of Information Centers or MIS departments.In all cases, a series of new challenges must be addressed in some way: Guiding the transition from a “machine-centered” to a “user-centered” computing environment,Making all campus computer users citizens (or potential citizens, of an integrated data network,Dealing with the issues of hardware and software standards,Managing technological change with some semblance of rationality,Meeting user education and training needs, andMaintaining effective support sub-groups (for example, network user groups, computer stores, computer maintenance shops, special interest groups, etc…This paper describes a Computer User Services department, completely separate from administrative computing, academic computing and the information center/MIS department, created to focus on these issues. This new unit was created at Florida Atlantic University in an effort to provide a source of “application-neutral” user support in an integrated computing network environment. Problems and solutions are discussed, including the benefits of the approach and recommendations for those interested in pursuing a similar course." @default.
- W2065153320 created "2016-06-24" @default.
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- W2065153320 date "1990-01-01" @default.
- W2065153320 modified "2023-09-24" @default.
- W2065153320 title "Providing user service for an integrated computing network" @default.
- W2065153320 doi "https://doi.org/10.1145/99186.99225" @default.
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