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- W2066704625 endingPage "9424" @default.
- W2066704625 startingPage "9407" @default.
- W2066704625 abstract "Managers in the service sector are under pressure to demonstrate that their services are customer-focused and that continuous performance improvement is being delivered. It is essential that customer expectations are properly understood and measured under the constraints that organizations must manage. The majority of the work to date has attempted to use the SERVQUAL (service quality) methodology in an effort to measure service quality. In this study, firstly the concept and factors of service quality are examined. Then a fuzzy AHP (analytic hierarchy process) is structured to evaluate the proposed service quality framework. A case study in healthcare sector in Turkey is presented to clarify the methodology." @default.
- W2066704625 created "2016-06-24" @default.
- W2066704625 creator A5012991629 @default.
- W2066704625 creator A5023002566 @default.
- W2066704625 creator A5025767274 @default.
- W2066704625 date "2011-08-01" @default.
- W2066704625 modified "2023-10-16" @default.
- W2066704625 title "Strategic analysis of healthcare service quality using fuzzy AHP methodology" @default.
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- W2066704625 doi "https://doi.org/10.1016/j.eswa.2011.01.103" @default.
- W2066704625 hasPublicationYear "2011" @default.