Matches in SemOpenAlex for { <https://semopenalex.org/work/W2069126201> ?p ?o ?g. }
- W2069126201 endingPage "76" @default.
- W2069126201 startingPage "55" @default.
- W2069126201 abstract "Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and expert interviews, we propose the evaluation system of the IT outsourcing customer satisfaction. Using AHP (analytic hierarchy process) technique, attributes associated with customer satisfaction in IT outsourcing environments are then rated in terms of their importance. The customer satisfaction evaluation system is applied to IT outsourcing service receivers in Korea to demonstrate its practical implications." @default.
- W2069126201 created "2016-06-24" @default.
- W2069126201 creator A5011088921 @default.
- W2069126201 creator A5049384341 @default.
- W2069126201 date "2005-10-01" @default.
- W2069126201 modified "2023-09-24" @default.
- W2069126201 title "An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process" @default.
- W2069126201 cites W139659647 @default.
- W2069126201 cites W1497773687 @default.
- W2069126201 cites W1516798127 @default.
- W2069126201 cites W1549472903 @default.
- W2069126201 cites W1566014294 @default.
- W2069126201 cites W1576603561 @default.
- W2069126201 cites W1583873799 @default.
- W2069126201 cites W1590051601 @default.
- W2069126201 cites W1689771227 @default.
- W2069126201 cites W192487295 @default.
- W2069126201 cites W1954663826 @default.
- W2069126201 cites W1976549461 @default.
- W2069126201 cites W1989092263 @default.
- W2069126201 cites W1994447989 @default.
- W2069126201 cites W1995415491 @default.
- W2069126201 cites W2004953233 @default.
- W2069126201 cites W2005496995 @default.
- W2069126201 cites W2006890840 @default.
- W2069126201 cites W2016008172 @default.
- W2069126201 cites W2018564864 @default.
- W2069126201 cites W2024123839 @default.
- W2069126201 cites W2027729020 @default.
- W2069126201 cites W2028809046 @default.
- W2069126201 cites W2039615429 @default.
- W2069126201 cites W2059955887 @default.
- W2069126201 cites W2069796793 @default.
- W2069126201 cites W2078255126 @default.
- W2069126201 cites W2087098503 @default.
- W2069126201 cites W2087210230 @default.
- W2069126201 cites W2096099424 @default.
- W2069126201 cites W2096878712 @default.
- W2069126201 cites W2097700520 @default.
- W2069126201 cites W2102397053 @default.
- W2069126201 cites W2103340114 @default.
- W2069126201 cites W2104558207 @default.
- W2069126201 cites W2107881457 @default.
- W2069126201 cites W2117562430 @default.
- W2069126201 cites W2118457689 @default.
- W2069126201 cites W2144176082 @default.
- W2069126201 cites W2163056391 @default.
- W2069126201 cites W2171378329 @default.
- W2069126201 cites W2979714269 @default.
- W2069126201 cites W2994474006 @default.
- W2069126201 cites W3121864076 @default.
- W2069126201 cites W3123458587 @default.
- W2069126201 cites W3124865537 @default.
- W2069126201 doi "https://doi.org/10.4018/jgim.2005100103" @default.
- W2069126201 hasPublicationYear "2005" @default.
- W2069126201 type Work @default.
- W2069126201 sameAs 2069126201 @default.
- W2069126201 citedByCount "25" @default.
- W2069126201 countsByYear W20691262012012 @default.
- W2069126201 countsByYear W20691262012013 @default.
- W2069126201 countsByYear W20691262012014 @default.
- W2069126201 countsByYear W20691262012015 @default.
- W2069126201 countsByYear W20691262012017 @default.
- W2069126201 countsByYear W20691262012019 @default.
- W2069126201 countsByYear W20691262012021 @default.
- W2069126201 countsByYear W20691262012022 @default.
- W2069126201 crossrefType "journal-article" @default.
- W2069126201 hasAuthorship W2069126201A5011088921 @default.
- W2069126201 hasAuthorship W2069126201A5049384341 @default.
- W2069126201 hasConcept C10138342 @default.
- W2069126201 hasConcept C108474776 @default.
- W2069126201 hasConcept C111472728 @default.
- W2069126201 hasConcept C111919701 @default.
- W2069126201 hasConcept C116537 @default.
- W2069126201 hasConcept C119599485 @default.
- W2069126201 hasConcept C127413603 @default.
- W2069126201 hasConcept C138885662 @default.
- W2069126201 hasConcept C140781008 @default.
- W2069126201 hasConcept C144133560 @default.
- W2069126201 hasConcept C162324750 @default.
- W2069126201 hasConcept C162853370 @default.
- W2069126201 hasConcept C180198813 @default.
- W2069126201 hasConcept C182306322 @default.
- W2069126201 hasConcept C191511416 @default.
- W2069126201 hasConcept C195094911 @default.
- W2069126201 hasConcept C2779530757 @default.
- W2069126201 hasConcept C2780378061 @default.
- W2069126201 hasConcept C31170391 @default.
- W2069126201 hasConcept C34447519 @default.
- W2069126201 hasConcept C41008148 @default.
- W2069126201 hasConcept C42475967 @default.
- W2069126201 hasConcept C46934059 @default.
- W2069126201 hasConcept C56739046 @default.
- W2069126201 hasConcept C87345402 @default.
- W2069126201 hasConcept C98045186 @default.
- W2069126201 hasConceptScore W2069126201C10138342 @default.
- W2069126201 hasConceptScore W2069126201C108474776 @default.
- W2069126201 hasConceptScore W2069126201C111472728 @default.