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- W2069442545 abstract "User review is a crucial component of open mobile app markets such as the Google Play Store. How do we automatically summarize millions of user reviews and make sense out of them? Unfortunately, beyond simple summaries such as histograms of user ratings, there are few analytic tools that can provide insights into user reviews. In this paper, we propose Wiscom, a system that can analyze tens of millions user ratings and comments in mobile app markets at three different levels of detail. Our system is able to (a) discover inconsistencies in reviews; (b) identify reasons why users like or dislike a given app, and provide an interactive, zoomable view of how users' reviews evolve over time; and (c) provide valuable insights into the entire app market, identifying users' major concerns and preferences of different types of apps. Results using our techniques are reported on a 32GB dataset consisting of over 13 million user reviews of 171,493 Android apps in the Google Play Store. We discuss how the techniques presented herein can be deployed to help a mobile app market operator such as Google as well as individual app developers and end-users." @default.
- W2069442545 created "2016-06-24" @default.
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- W2069442545 date "2013-08-11" @default.
- W2069442545 modified "2023-10-17" @default.
- W2069442545 title "Why people hate your app" @default.
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- W2069442545 doi "https://doi.org/10.1145/2487575.2488202" @default.
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