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- W2069704016 abstract "Provides a case study of the changing service experience in the UK′s betting shops. Outlines the basic elements in the service experience and examines the changes in both the facilities and quality of betting shop environments and in the interpersonal components of the service encounter." @default.
- W2069704016 created "2016-06-24" @default.
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- W2069704016 date "1993-02-01" @default.
- W2069704016 modified "2023-09-25" @default.
- W2069704016 title "RETAILING SERVICES: A CASE STUDY OF THE CHANGING SERVICE EXPERIENCE IN BETTING SHOPS" @default.
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- W2069704016 doi "https://doi.org/10.1108/09590559310028013" @default.
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