FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W20709385> ?p ?o ?g. }

• W20709385 startingPage "369" @default.
• W20709385 abstract "Due to the increasing service component of information technology, service quality measurement has become increasingly important for IS practitioners as they attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in the marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, the SERVQUAL instrument is not without criticism. Thus, alternatives have evolved which attempt to address those criticisms. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL instrument." @default.
• W20709385 created "2016-06-24" @default.
• W20709385 creator A5015829118 @default.
• W20709385 date "2003-01-01" @default.
• W20709385 modified "2023-09-24" @default.
• W20709385 title "AN EXAMINATION OF INFORMATION SYSTEMS SERVICE QUALITY MEASUREMENT: THE CONTRIBUTION OF THE SERVQUAL INSTRUMENT FROM THE MARKETING LITERATURE" @default.
• W20709385 cites W1527741802 @default.
• W20709385 cites W1538264000 @default.
• W20709385 cites W1542558466 @default.
• W20709385 cites W1568106064 @default.
• W20709385 cites W1576603561 @default.
• W20709385 cites W1585650195 @default.
• W20709385 cites W1597676647 @default.
• W20709385 cites W1683742771 @default.
• W20709385 cites W1689771227 @default.
• W20709385 cites W1965868677 @default.
• W20709385 cites W1970027680 @default.
• W20709385 cites W1971234500 @default.
• W20709385 cites W1978125974 @default.
• W20709385 cites W1985419904 @default.
• W20709385 cites W1985529311 @default.
• W20709385 cites W1987258130 @default.
• W20709385 cites W1991623719 @default.
• W20709385 cites W2026368098 @default.
• W20709385 cites W2027433337 @default.
• W20709385 cites W2028809046 @default.
• W20709385 cites W2048553209 @default.
• W20709385 cites W2055353381 @default.
• W20709385 cites W2056484204 @default.
• W20709385 cites W2068322856 @default.
• W20709385 cites W2077107702 @default.
• W20709385 cites W2088981131 @default.
• W20709385 cites W2096099424 @default.
• W20709385 cites W2097421654 @default.
• W20709385 cites W2120523603 @default.
• W20709385 cites W2149137912 @default.
• W20709385 cites W2150456386 @default.
• W20709385 cites W2151141708 @default.
• W20709385 cites W2152131269 @default.
• W20709385 cites W2175227141 @default.
• W20709385 cites W2314778166 @default.
• W20709385 cites W2316110746 @default.
• W20709385 cites W2316250154 @default.
• W20709385 cites W2333954233 @default.
• W20709385 cites W2611897969 @default.
• W20709385 cites W3124865537 @default.
• W20709385 cites W3134527342 @default.
• W20709385 cites W3215308886 @default.
• W20709385 hasPublicationYear "2003" @default.
• W20709385 type Work @default.
• W20709385 sameAs 20709385 @default.
• W20709385 citedByCount "2" @default.
• W20709385 crossrefType "proceedings-article" @default.
• W20709385 hasAuthorship W20709385A5015829118 @default.
• W20709385 hasConcept C111472728 @default.
• W20709385 hasConcept C136703025 @default.
• W20709385 hasConcept C138885662 @default.
• W20709385 hasConcept C140781008 @default.
• W20709385 hasConcept C144133560 @default.
• W20709385 hasConcept C162853370 @default.
• W20709385 hasConcept C2779530757 @default.
• W20709385 hasConcept C2780378061 @default.
• W20709385 hasConcept C2780795282 @default.
• W20709385 hasConcept C41008148 @default.
• W20709385 hasConceptScore W20709385C111472728 @default.
• W20709385 hasConceptScore W20709385C136703025 @default.
• W20709385 hasConceptScore W20709385C138885662 @default.
• W20709385 hasConceptScore W20709385C140781008 @default.
• W20709385 hasConceptScore W20709385C144133560 @default.
• W20709385 hasConceptScore W20709385C162853370 @default.
• W20709385 hasConceptScore W20709385C2779530757 @default.
• W20709385 hasConceptScore W20709385C2780378061 @default.
• W20709385 hasConceptScore W20709385C2780795282 @default.
• W20709385 hasConceptScore W20709385C41008148 @default.
• W20709385 hasLocation W207093851 @default.
• W20709385 hasOpenAccess W20709385 @default.
• W20709385 hasPrimaryLocation W207093851 @default.
• W20709385 hasRelatedWork W1584408499 @default.
• W20709385 hasRelatedWork W1985529311 @default.
• W20709385 hasRelatedWork W2002836399 @default.
• W20709385 hasRelatedWork W2045076593 @default.
• W20709385 hasRelatedWork W2048553209 @default.
• W20709385 hasRelatedWork W2096099424 @default.
• W20709385 hasRelatedWork W2101431878 @default.
• W20709385 hasRelatedWork W2120930914 @default.
• W20709385 hasRelatedWork W2126868187 @default.
• W20709385 hasRelatedWork W2348763804 @default.
• W20709385 hasRelatedWork W2358501795 @default.
• W20709385 hasRelatedWork W2358727221 @default.
• W20709385 hasRelatedWork W2363077555 @default.
• W20709385 hasRelatedWork W2369704475 @default.
• W20709385 hasRelatedWork W2370931819 @default.
• W20709385 hasRelatedWork W2390062555 @default.
• W20709385 hasRelatedWork W2786885483 @default.
• W20709385 hasRelatedWork W2993143586 @default.
• W20709385 hasRelatedWork W3041810784 @default.
• W20709385 hasRelatedWork W856192612 @default.
• W20709385 isParatext "false" @default.
• W20709385 isRetracted "false" @default.

• next