Matches in SemOpenAlex for { <https://semopenalex.org/work/W2072184611> ?p ?o ?g. }
Showing items 1 to 92 of
92
with 100 items per page.
- W2072184611 endingPage "358" @default.
- W2072184611 startingPage "350" @default.
- W2072184611 abstract "Competitive advantage in the service industry is achieved through superior customer service. This paper looks at the ways in which IT is being used to support superior quality customer service initiatives in the highly competitive Australian banking industry. The extent to which the need to improve service quality influences IT planning and purchases, and shifts in the level of influence over recent years, are detailed. The link between IT‐supported quality customer service improvements and organisational performance is then discussed." @default.
- W2072184611 created "2016-06-24" @default.
- W2072184611 creator A5037058740 @default.
- W2072184611 creator A5081043221 @default.
- W2072184611 date "1998-10-01" @default.
- W2072184611 modified "2023-09-27" @default.
- W2072184611 title "IT to support service quality excellence in the Australian banking industry" @default.
- W2072184611 cites W1603088519 @default.
- W2072184611 cites W1971666661 @default.
- W2072184611 cites W2022676289 @default.
- W2072184611 cites W2028809046 @default.
- W2072184611 cites W2049486008 @default.
- W2072184611 cites W2068558843 @default.
- W2072184611 cites W2076376870 @default.
- W2072184611 cites W2080862609 @default.
- W2072184611 cites W2081068606 @default.
- W2072184611 cites W2085315569 @default.
- W2072184611 cites W2769248301 @default.
- W2072184611 cites W4210449855 @default.
- W2072184611 doi "https://doi.org/10.1108/09604529810235808" @default.
- W2072184611 hasPublicationYear "1998" @default.
- W2072184611 type Work @default.
- W2072184611 sameAs 2072184611 @default.
- W2072184611 citedByCount "23" @default.
- W2072184611 countsByYear W20721846112012 @default.
- W2072184611 countsByYear W20721846112014 @default.
- W2072184611 countsByYear W20721846112015 @default.
- W2072184611 countsByYear W20721846112017 @default.
- W2072184611 countsByYear W20721846112018 @default.
- W2072184611 countsByYear W20721846112022 @default.
- W2072184611 crossrefType "journal-article" @default.
- W2072184611 hasAuthorship W2072184611A5037058740 @default.
- W2072184611 hasAuthorship W2072184611A5081043221 @default.
- W2072184611 hasConcept C101276457 @default.
- W2072184611 hasConcept C111472728 @default.
- W2072184611 hasConcept C138885662 @default.
- W2072184611 hasConcept C140781008 @default.
- W2072184611 hasConcept C144133560 @default.
- W2072184611 hasConcept C162853370 @default.
- W2072184611 hasConcept C17744445 @default.
- W2072184611 hasConcept C195094911 @default.
- W2072184611 hasConcept C199539241 @default.
- W2072184611 hasConcept C2777352838 @default.
- W2072184611 hasConcept C2779530757 @default.
- W2072184611 hasConcept C2780378061 @default.
- W2072184611 hasConcept C2984334869 @default.
- W2072184611 hasConcept C31367271 @default.
- W2072184611 hasConcept C33756811 @default.
- W2072184611 hasConcept C58546491 @default.
- W2072184611 hasConcept C61063171 @default.
- W2072184611 hasConcept C61974975 @default.
- W2072184611 hasConcept C68595000 @default.
- W2072184611 hasConceptScore W2072184611C101276457 @default.
- W2072184611 hasConceptScore W2072184611C111472728 @default.
- W2072184611 hasConceptScore W2072184611C138885662 @default.
- W2072184611 hasConceptScore W2072184611C140781008 @default.
- W2072184611 hasConceptScore W2072184611C144133560 @default.
- W2072184611 hasConceptScore W2072184611C162853370 @default.
- W2072184611 hasConceptScore W2072184611C17744445 @default.
- W2072184611 hasConceptScore W2072184611C195094911 @default.
- W2072184611 hasConceptScore W2072184611C199539241 @default.
- W2072184611 hasConceptScore W2072184611C2777352838 @default.
- W2072184611 hasConceptScore W2072184611C2779530757 @default.
- W2072184611 hasConceptScore W2072184611C2780378061 @default.
- W2072184611 hasConceptScore W2072184611C2984334869 @default.
- W2072184611 hasConceptScore W2072184611C31367271 @default.
- W2072184611 hasConceptScore W2072184611C33756811 @default.
- W2072184611 hasConceptScore W2072184611C58546491 @default.
- W2072184611 hasConceptScore W2072184611C61063171 @default.
- W2072184611 hasConceptScore W2072184611C61974975 @default.
- W2072184611 hasConceptScore W2072184611C68595000 @default.
- W2072184611 hasIssue "5" @default.
- W2072184611 hasLocation W20721846111 @default.
- W2072184611 hasOpenAccess W2072184611 @default.
- W2072184611 hasPrimaryLocation W20721846111 @default.
- W2072184611 hasRelatedWork W1492339885 @default.
- W2072184611 hasRelatedWork W1597391491 @default.
- W2072184611 hasRelatedWork W1996501513 @default.
- W2072184611 hasRelatedWork W2049236515 @default.
- W2072184611 hasRelatedWork W2072184611 @default.
- W2072184611 hasRelatedWork W2092301981 @default.
- W2072184611 hasRelatedWork W2111652250 @default.
- W2072184611 hasRelatedWork W2808328439 @default.
- W2072184611 hasRelatedWork W2900843873 @default.
- W2072184611 hasRelatedWork W567507603 @default.
- W2072184611 hasVolume "8" @default.
- W2072184611 isParatext "false" @default.
- W2072184611 isRetracted "false" @default.
- W2072184611 magId "2072184611" @default.
- W2072184611 workType "article" @default.