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- W2072278287 abstract "The “Office of the 80's” is front-page copy today. Terms such as “automated office” and “office of the future” receive an amazing amount of attention from the media. These are new concepts we live with in a business environment, and many universities are either investigating how they can best get a piece of the action, or are in the process of implementing new systems that will “revolutionize” how their administrative and departmental offices do business. Departments are witnessing the installation of their first word processor, greeting its arrival with a mixture of wonder and, quite often, overblown expectations. The sales person said it was easy to use, quoted figures about enormous productivity increases, and about coming of age in computing. Promises, promises, but what is the reality of the situation for office personnel of the front end of such innovation?How we introduce text processing and how we train people determines the success or failure of the transformation from typewritten to future office. We must identify and respond to the particular needs of this relatively new user community. As Richard Wiersba noted, “Technology should magnify human capabilities, not replace them.”(1)Training programs must be developed with a clear understanding of the requirements of office personnel, as well as an understanding of the goals of the organization. Management support for training projects must be assured, with management aware of the specific conditions needed for success.Instructor attitudes must convey respect for the present skills of the employee. This is an essential element and one that is often overlooked in our enthusiasm for the new and “advanced” approach. If you respect what people bring to the learning situation, you free them to tackle the new challenge. Improved self-esteem and improved productivity go hand in hand." @default.
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- W2072278287 title "The people process in text processing teaching text processing in a university environment" @default.
- W2072278287 doi "https://doi.org/10.1145/800079.802566" @default.
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