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• W2073935275 abstract "Abstract Empathy is simply explained as a social/communication skill of paying attention on other peoples' needs by understanding their feelings. It is well argued that staffs' empathy represents one of the five main dimensions of service quality. Results of the literature review have shown that empathy is more or less underestimated in the services research and in some service areas it is regarded as the least important component among tangibles, reliability, assurance and responsibility. This paper discusses the role of empathic behavior as requirement in sport tourism services, i.e. serving top athletes or teams or dealing with recreational sports tourists. Researchers have developed several methods for training towards a more empathic behavior. Therefore, managers of sport tourism organizations, centers and hotels offering sports may focus on staffs' empathy in order to achieve advanced quality and retain customers." @default.
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• W2073935275 date "2004-11-01" @default.
• W2073935275 modified "2023-09-25" @default.
• W2073935275 title "The role of empathy in sport tourism services: A review" @default.
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• W2073935275 doi "https://doi.org/10.1080/1477508052000341887" @default.
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