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- W2074752021 abstract "Purpose – The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of satisfaction among two customer groups: students and faculty.Design/methodology/approach – The methodology utilised was a five‐page satisfaction questionnaire.Findings – This paper presents the findings of the first customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation program and present the first step in future continuous measurement of customers’ expectations and their satisfaction.Research limitations/implications – The structure and the size of the sample do not secure the representativeness. Among the student population, the paper was distributed only to those who visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with library services may avoid the libr..." @default.
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- W2074752021 date "2012-06-29" @default.
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- W2074752021 title "Customer satisfaction at the Faculty of Philosophy Library in Osijek, Croatia" @default.
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- W2074752021 doi "https://doi.org/10.1108/14678041211241305" @default.
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