FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2075164899> ?p ?o ?g. }

• W2075164899 endingPage "16" @default.
• W2075164899 startingPage "4" @default.
• W2075164899 abstract "After a period of decline at the turn of the century, demand for customer relationship management (CRM) software is rebounding. Our investigation of the Australian context, however, shows that a large proportion of companies are still undeveloped in terms of their application of software to support their customer management strategies. Less than 40 per cent of companies use CRM software. When it is used, the software is more commonly deployed for customer retention and customer development purposes. It is less extensively used to support customer acquisition, but when this does happen it results in more cost-effective marketing campaigns. Companies that do employ CRM software are generally satisfied with their return on investment (ROI) from the software. Our data suggest that companies’ level of satisfaction with software performance varies directly with its reported impact on business profitability. The performance of the software in meeting companies’ expectations of customer retention is a statistically significant predictor of profitability. Larger companies tend to be less satisfied with software ROI, while service companies appear to be more likely to adopt CRM software than companies in other sectors. We find that the intelligent application of CRM software can yield improvements in business performance." @default.
• W2075164899 created "2016-06-24" @default.
• W2075164899 creator A5001083878 @default.
• W2075164899 creator A5012745390 @default.
• W2075164899 date "2006-10-01" @default.
• W2075164899 modified "2023-09-27" @default.
• W2075164899 title "CRM software applications and business performance" @default.
• W2075164899 cites W1971843713 @default.
• W2075164899 cites W2000385190 @default.
• W2075164899 cites W2023556155 @default.
• W2075164899 cites W2045859647 @default.
• W2075164899 cites W2056564500 @default.
• W2075164899 cites W2065149423 @default.
• W2075164899 cites W2087151252 @default.
• W2075164899 cites W2088058866 @default.
• W2075164899 cites W2109259133 @default.
• W2075164899 cites W2123277260 @default.
• W2075164899 cites W2127396574 @default.
• W2075164899 cites W2183387232 @default.
• W2075164899 cites W4232654400 @default.
• W2075164899 cites W4249581448 @default.
• W2075164899 doi "https://doi.org/10.1057/palgrave.dbm.3250034" @default.
• W2075164899 hasPublicationYear "2006" @default.
• W2075164899 type Work @default.
• W2075164899 sameAs 2075164899 @default.
• W2075164899 citedByCount "53" @default.
• W2075164899 countsByYear W20751648992012 @default.
• W2075164899 countsByYear W20751648992013 @default.
• W2075164899 countsByYear W20751648992014 @default.
• W2075164899 countsByYear W20751648992015 @default.
• W2075164899 countsByYear W20751648992016 @default.
• W2075164899 countsByYear W20751648992017 @default.
• W2075164899 countsByYear W20751648992018 @default.
• W2075164899 countsByYear W20751648992019 @default.
• W2075164899 countsByYear W20751648992020 @default.
• W2075164899 countsByYear W20751648992021 @default.
• W2075164899 countsByYear W20751648992022 @default.
• W2075164899 countsByYear W20751648992023 @default.
• W2075164899 crossrefType "journal-article" @default.
• W2075164899 hasAuthorship W2075164899A5001083878 @default.
• W2075164899 hasAuthorship W2075164899A5012745390 @default.
• W2075164899 hasBestOaLocation W20751648991 @default.
• W2075164899 hasConcept C101276457 @default.
• W2075164899 hasConcept C10138342 @default.
• W2075164899 hasConcept C111919701 @default.
• W2075164899 hasConcept C129361004 @default.
• W2075164899 hasConcept C139719470 @default.
• W2075164899 hasConcept C140781008 @default.
• W2075164899 hasConcept C144133560 @default.
• W2075164899 hasConcept C162324750 @default.
• W2075164899 hasConcept C162853370 @default.
• W2075164899 hasConcept C169549615 @default.
• W2075164899 hasConcept C175133352 @default.
• W2075164899 hasConcept C2777904410 @default.
• W2075164899 hasConcept C2778348673 @default.
• W2075164899 hasConcept C2780378061 @default.
• W2075164899 hasConcept C31367271 @default.
• W2075164899 hasConcept C41008148 @default.
• W2075164899 hasConcept C529173508 @default.
• W2075164899 hasConcept C53100981 @default.
• W2075164899 hasConcept C53878828 @default.
• W2075164899 hasConcept C63207073 @default.
• W2075164899 hasConcept C98825075 @default.
• W2075164899 hasConceptScore W2075164899C101276457 @default.
• W2075164899 hasConceptScore W2075164899C10138342 @default.
• W2075164899 hasConceptScore W2075164899C111919701 @default.
• W2075164899 hasConceptScore W2075164899C129361004 @default.
• W2075164899 hasConceptScore W2075164899C139719470 @default.
• W2075164899 hasConceptScore W2075164899C140781008 @default.
• W2075164899 hasConceptScore W2075164899C144133560 @default.
• W2075164899 hasConceptScore W2075164899C162324750 @default.
• W2075164899 hasConceptScore W2075164899C162853370 @default.
• W2075164899 hasConceptScore W2075164899C169549615 @default.
• W2075164899 hasConceptScore W2075164899C175133352 @default.
• W2075164899 hasConceptScore W2075164899C2777904410 @default.
• W2075164899 hasConceptScore W2075164899C2778348673 @default.
• W2075164899 hasConceptScore W2075164899C2780378061 @default.
• W2075164899 hasConceptScore W2075164899C31367271 @default.
• W2075164899 hasConceptScore W2075164899C41008148 @default.
• W2075164899 hasConceptScore W2075164899C529173508 @default.
• W2075164899 hasConceptScore W2075164899C53100981 @default.
• W2075164899 hasConceptScore W2075164899C53878828 @default.
• W2075164899 hasConceptScore W2075164899C63207073 @default.
• W2075164899 hasConceptScore W2075164899C98825075 @default.
• W2075164899 hasIssue "1" @default.
• W2075164899 hasLocation W20751648991 @default.
• W2075164899 hasOpenAccess W2075164899 @default.
• W2075164899 hasPrimaryLocation W20751648991 @default.
• W2075164899 hasRelatedWork W1556017200 @default.
• W2075164899 hasRelatedWork W2188643996 @default.
• W2075164899 hasRelatedWork W2355992165 @default.
• W2075164899 hasRelatedWork W2385901836 @default.
• W2075164899 hasRelatedWork W2567460825 @default.
• W2075164899 hasRelatedWork W3036123855 @default.
• W2075164899 hasRelatedWork W3046745710 @default.
• W2075164899 hasRelatedWork W4285495014 @default.
• W2075164899 hasRelatedWork W2186123712 @default.
• W2075164899 hasRelatedWork W2745565103 @default.

• next