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• W2075394512 abstract "The purpose of this paper is to examine the level of use of quality management systems (QMS) and quality tools/techniques in ISO 9001:2008 certified Greek companies. It also considers the differences between the extent of use of QMS, tools/techniques, the importance of critical success factors (CSFs) for the implementation of a QMS, and other demographic characteristics like size and years of certification. A research project was carried out in 146 Greek companies from all business sectors using the questionnaire technique. The selected companies have been implementing a QMS in accordance with the ISO 9001:2008 standard. Correspondence analysis, a method from the multidimensional statistics field, was mainly used. The findings showed that the use of standards and tools/techniques was low (compared with companies from other countries). On the contrary, the importance the quality assurance managers attributed to CSF was high enough in most of the items-elements. Differences were evident between all the above variables and certain demographics, like years of certification, size, and the implementation of more than one QMS." @default.
• W2075394512 created "2016-06-24" @default.
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• W2075394512 date "2013-12-02" @default.
• W2075394512 modified "2023-09-27" @default.
• W2075394512 title "The use of quality management systems, tools, and techniques in ISO 9001:2008 certified companies with multidimensional statistics: the Greek case" @default.
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• W2075394512 doi "https://doi.org/10.1080/14783363.2013.856543" @default.
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