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- W2075817101 abstract "Background/objectivesLeadership at all levels of a large children's hospital embraced the implementation of a standardized communication process, including techniques of assertion, closed-loop communication, and a situation briefing model organization-wide.Implementation/methodsKey administrative and clinical leaders underwent training in the techniques of the ‘Clarity in Communication’ initiative. The initiative was piloted in targeted areas of the organization over 6 months. The final model for training staff and evaluation of the initiative occurred hospital-wide over an additional 18 months. Evaluation focused on the use of a standardized communication strategy across the organization, including direct observation and survey techniques.ResultsFrom October 2006 to January 2008, more than 6500 interdisciplinary staff received training. Four hundred and fifty-six observations of the standardized communication processes were recorded, with 68% of the observations occurring during patient rounds and handoffs. Sustained improvements in all 16 elements were observed across the organization. Survey responses revealed significant improvements in all domains, with the highest change perceived by staff in the authority gradient (P < 0.002).ConclusionsImplementation of a standardized communication strategy among interdisciplinary staff across an organization was found to be feasible, successful, and sustainable. Future work will focus on the impact of the initiative on patient outcomes." @default.
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- W2075817101 date "2012-04-01" @default.
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- W2075817101 title "Implementation of an organization-wide standardized communication initiative" @default.
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