Matches in SemOpenAlex for { <https://semopenalex.org/work/W2076212964> ?p ?o ?g. }
Showing items 1 to 95 of
95
with 100 items per page.
- W2076212964 abstract "Because of customer misbehavior's universality and significantly negative impact on fellow customers, employees and service companies, researchers have paid attention to the antecedents of customer misbehavior to discuss how it happens. This paper reviews existing literature of antecedent research on customer misbehavior in terms of customer traits, services cape characteristics and their interaction effects. The main focus of existing research is on the customer traits, especially the psychological characteristics, while services cape characteristics and their interaction effects have been paid less attention. Most research considers the single typology of either customer traits or services cape characteristics, and the whole model has not been examined integrally. Empirical research that explores the occurrence mechanism of customer misbehavior is in a serious lack. Little research is done under the background of Chinese culture. This paper puts forward some suggestions for future research in the end." @default.
- W2076212964 created "2016-06-24" @default.
- W2076212964 creator A5022128492 @default.
- W2076212964 creator A5034198676 @default.
- W2076212964 creator A5049237800 @default.
- W2076212964 creator A5086111868 @default.
- W2076212964 date "2012-05-01" @default.
- W2076212964 modified "2023-09-23" @default.
- W2076212964 title "Why Customers Behave Badly? The Review of Antecedent Research on Customer Misbehavior" @default.
- W2076212964 cites W1996051380 @default.
- W2076212964 cites W1999625179 @default.
- W2076212964 cites W2010425380 @default.
- W2076212964 cites W2020587032 @default.
- W2076212964 cites W2025975991 @default.
- W2076212964 cites W2031713952 @default.
- W2076212964 cites W2041419490 @default.
- W2076212964 cites W2062216209 @default.
- W2076212964 cites W2067718403 @default.
- W2076212964 cites W2078782279 @default.
- W2076212964 cites W2087752811 @default.
- W2076212964 cites W2091948566 @default.
- W2076212964 cites W2111918696 @default.
- W2076212964 cites W2113800396 @default.
- W2076212964 cites W2147725405 @default.
- W2076212964 cites W2171593536 @default.
- W2076212964 cites W2309499903 @default.
- W2076212964 cites W2340570562 @default.
- W2076212964 cites W2378021841 @default.
- W2076212964 cites W2595481335 @default.
- W2076212964 cites W2724119576 @default.
- W2076212964 doi "https://doi.org/10.1109/ijcss.2012.47" @default.
- W2076212964 hasPublicationYear "2012" @default.
- W2076212964 type Work @default.
- W2076212964 sameAs 2076212964 @default.
- W2076212964 citedByCount "3" @default.
- W2076212964 countsByYear W20762129642014 @default.
- W2076212964 countsByYear W20762129642017 @default.
- W2076212964 crossrefType "proceedings-article" @default.
- W2076212964 hasAuthorship W2076212964A5022128492 @default.
- W2076212964 hasAuthorship W2076212964A5034198676 @default.
- W2076212964 hasAuthorship W2076212964A5049237800 @default.
- W2076212964 hasAuthorship W2076212964A5086111868 @default.
- W2076212964 hasConcept C101276457 @default.
- W2076212964 hasConcept C111472728 @default.
- W2076212964 hasConcept C120936955 @default.
- W2076212964 hasConcept C138885662 @default.
- W2076212964 hasConcept C140781008 @default.
- W2076212964 hasConcept C144024400 @default.
- W2076212964 hasConcept C144133560 @default.
- W2076212964 hasConcept C15744967 @default.
- W2076212964 hasConcept C162853370 @default.
- W2076212964 hasConcept C191511416 @default.
- W2076212964 hasConcept C19165224 @default.
- W2076212964 hasConcept C2780378061 @default.
- W2076212964 hasConcept C2781256819 @default.
- W2076212964 hasConcept C31367271 @default.
- W2076212964 hasConcept C43595421 @default.
- W2076212964 hasConcept C57660159 @default.
- W2076212964 hasConcept C75795011 @default.
- W2076212964 hasConcept C77805123 @default.
- W2076212964 hasConceptScore W2076212964C101276457 @default.
- W2076212964 hasConceptScore W2076212964C111472728 @default.
- W2076212964 hasConceptScore W2076212964C120936955 @default.
- W2076212964 hasConceptScore W2076212964C138885662 @default.
- W2076212964 hasConceptScore W2076212964C140781008 @default.
- W2076212964 hasConceptScore W2076212964C144024400 @default.
- W2076212964 hasConceptScore W2076212964C144133560 @default.
- W2076212964 hasConceptScore W2076212964C15744967 @default.
- W2076212964 hasConceptScore W2076212964C162853370 @default.
- W2076212964 hasConceptScore W2076212964C191511416 @default.
- W2076212964 hasConceptScore W2076212964C19165224 @default.
- W2076212964 hasConceptScore W2076212964C2780378061 @default.
- W2076212964 hasConceptScore W2076212964C2781256819 @default.
- W2076212964 hasConceptScore W2076212964C31367271 @default.
- W2076212964 hasConceptScore W2076212964C43595421 @default.
- W2076212964 hasConceptScore W2076212964C57660159 @default.
- W2076212964 hasConceptScore W2076212964C75795011 @default.
- W2076212964 hasConceptScore W2076212964C77805123 @default.
- W2076212964 hasLocation W20762129641 @default.
- W2076212964 hasOpenAccess W2076212964 @default.
- W2076212964 hasPrimaryLocation W20762129641 @default.
- W2076212964 hasRelatedWork W1983665575 @default.
- W2076212964 hasRelatedWork W2041057334 @default.
- W2076212964 hasRelatedWork W2155878249 @default.
- W2076212964 hasRelatedWork W2185861282 @default.
- W2076212964 hasRelatedWork W2260136075 @default.
- W2076212964 hasRelatedWork W2370799454 @default.
- W2076212964 hasRelatedWork W2480650560 @default.
- W2076212964 hasRelatedWork W2777355542 @default.
- W2076212964 hasRelatedWork W4206416293 @default.
- W2076212964 hasRelatedWork W2745565103 @default.
- W2076212964 isParatext "false" @default.
- W2076212964 isRetracted "false" @default.
- W2076212964 magId "2076212964" @default.
- W2076212964 workType "article" @default.