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• W2076562453 abstract "This study measures tourist judgments on service quality in alpine ski resorts. An attribute based method was employed in order to estimate weighting schemes both for quality judgments across different tourism activity domains and different quality dimensions within winter resorts and to quantify an overall quality measure. A linear regression and Sirgy's congruity model of customer satisfaction/dissatisfaction were adopted. The results indicate that there exists a linear relationship between the overall quality measure and the partial judgments of each domain/dimension. This allows deciphering the relevance of different domains of tourism activity and quality dimensions within the process of making quality judgments. L'évaluation des jugements de qualité de service par des touristes. Cette étude mesure les jugements de qualité de service faits par des touristes aux stations de ski alpin. On a utilisé une méthode basée sur des attributs qualitatifs pour évaluer des schémas de coefficients pour des jugements qualitatifs de divers domaines d'activité touristique et diverses dimensions qualitatives aux stations d'hiver, et pour quantifier un mesurage de qualité générale. On a adopté une régression linéaire et le modèle de congruité de Sirgy de la satisfaction/insatisfaction des clients. Les résultats indiquent qu'il existe une relation linéaire entre l'évaluation de qualité générale et les jugements partiels de chaque domain ou dimension. Ceci permer de déchiffrer l'intérêt des divers domaines d'activité touristique et les dimensions qualitatives du processus des jugements de qualité." @default.
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• W2076562453 date "1999-10-01" @default.
• W2076562453 modified "2023-10-12" @default.
• W2076562453 title "Measuring tourist judgment on service quality" @default.
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• W2076562453 doi "https://doi.org/10.1016/s0160-7383(99)00037-7" @default.
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