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- W2077510192 abstract "Purpose – In a 31‐month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were “out of scope”. This paper aims to analyze the questions as artifacts of users' expectations to better chart the distinction between user and librarian views of reference service." @default.
- W2077510192 created "2016-06-24" @default.
- W2077510192 creator A5001173115 @default.
- W2077510192 date "2009-04-24" @default.
- W2077510192 modified "2023-09-26" @default.
- W2077510192 title "Unanswerable questions at the IPL: user expectations of e‐mail reference" @default.
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- W2077510192 doi "https://doi.org/10.1108/00220410910952393" @default.
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