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- W2077880019 abstract "Purpose The purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations? Design/methodology/approach The summary considers the contribution made by each theme issue article to an overall understanding of the impact of technology – past, present and future – on human resource practices and in terms of monitoring guest satisfaction in hospitality operations. Findings The summary cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management. Practical implications The paper summarizes the types of change that are being driven by developments in technology and comments on the operational implications. Originality/value The paper interlinks with the editorial and provides a concise review of the range of innovations that are continuing as a direct result of advances in technology." @default.
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- W2077880019 date "2010-02-02" @default.
- W2077880019 modified "2023-09-26" @default.
- W2077880019 title "Summary" @default.
- W2077880019 doi "https://doi.org/10.1108/17554211011012649" @default.
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