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- W2078174102 abstract "Improving service quality has long been recognized as a key business strategy in consumer market. However, little is written in the literature about service among business organizations. The shortage of knowledge on business service (BS) poses a significant challenge in tracking and improving BS quality in today's e-commerce environment. To address this, this paper takes a first step to identify main BS dimensions in an e-commerce environment. It first provides a review on BS. Then the BS gap model and main BS dimension are identified. The paper concludes with a summary and future research suggestions." @default.
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- W2078174102 date "2005-01-01" @default.
- W2078174102 modified "2023-09-28" @default.
- W2078174102 title "Main business service dimensions in an e-commerce environment" @default.
- W2078174102 doi "https://doi.org/10.1109/icws.2005.73" @default.
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