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- W2078191926 abstract "Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service..." @default.
- W2078191926 created "2016-06-24" @default.
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- W2078191926 date "2010-09-01" @default.
- W2078191926 modified "2023-09-24" @default.
- W2078191926 title "E-Government evaluation of delivering public services to citizens among cities in the Yangtze River Delta" @default.
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- W2078191926 doi "https://doi.org/10.1016/j.iilr.2010.06.001" @default.
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