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- W2078484051 abstract "This paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services." @default.
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- W2078484051 date "2004-06-01" @default.
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- W2078484051 title "Public leisure facilities: managing customer expectations" @default.
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- W2078484051 doi "https://doi.org/10.1680/muen.2004.157.2.129" @default.
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