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• W2080357303 abstract "Purpose – This “research note” sets out to fuel the debate around the practices and technologies within operations that are critical to success with servitization. It presents a study of four companies which are delivering advanced services and reports on the organisation and skill-sets of people within these. Design/methodology/approach – This has been case-based research at four manufacturers leading in their delivery of services. Findings – It describes the desirable behaviour of people in the front-line of service delivery, identifies the supporting skill-sets, how these people are organised, and explains why all these factors are so important. Originality/value – This paper contributes to the understanding of the servitization process and, in particular, the implications to broader operations of the firm." @default.
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• W2080357303 date "2013-04-29" @default.
• W2080357303 modified "2023-10-12" @default.
• W2080357303 title "Servitization of manufacture" @default.
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• W2080357303 doi "https://doi.org/10.1108/17410381311327431" @default.
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